Zensai and Artificial Intelligence (AI): data, privacy, and security

AI features in Learn365 (LMS365) can be activated in preview. For more information about the AI-enhanced features in Learn365 (LMS365), see this article.

This article elaborates on the methods employed by Zensai to manage data, ensure privacy, and maintain security in the context of AI-powered features.


In this article:


Does Zensai adhere to GDPR regulations and legislation with regard to the use of AI?

Yes. Zensai adheres to GDPR regulations and legislation with regard to AI.

Zensai uses the Microsoft Azure OpenAI Service, which operates based on prompts. It's important to note that Zensai doesn't transfer any training data to this service.

To learn more about the Microsoft Azure OpenAI Service, see this Microsoft article.

You can find detailed information about the security measures Zensai takes to protect customer data in the Zensai Trust Center.


Which system does Zensai use for its AI-powered features? Is it connected to ChatGPT?

For AI-powered features, Zensai uses the Azure OpenAI Service. It doesn't use ChatGPT. To learn more about the Microsoft Azure OpenAI Service, see this Microsoft article.

GPT serves as the foundational AI technology that can be interfaced with through APIs.

The distinction between ChatGPT and the Zensai AI-powered services lies in the following aspects:

  • ChatGPT is an AI chatbot application that's built on top of GPT and relies on a set of GPT parameters. ChatGPT is specially trained for chat and incorporates additional features, such as content filters and plugins.
  • The Zensai AI-powered services uses the GPT Large Language Model (LLM), which is one of the most extensive neural networks. The GPT LLM consists of hundreds of billions of parameters and empowers AI applications to generate textual content.


Where is AI data stored?

Data relating to AI is housed within Microsoft Azure data centers, just like all other Zensai data. The specific location of these data centers is determined by the region chosen during the Learn365 (LMS365) installation process.

To read more about Zensai data storage, see this article in the Zensai Trust Center.


Where is AI data processed?

The data processing centers for AI aren't the same as the Learn365 (LMS365) regional data centers, even though both are housed within Microsoft Azure. User prompts are processed in specific regions, according to the mapping in the following table.


Learn365 (LMS365) region in Azure Corresponding AI region in Azure
North Europe
UK South
German West Central
France Central
Switzerland North Switzerland North
Central US
US Gov Virginia
Australia East
Japan East
East US
Canada Central Canada East


Engage365/Perform365 (Weekly10) region in Azure Corresponding AI region in Azure
UK South UK South


Do Zensai or Azure OpenAI use our company data to retrain any of the models

No. Neither Zensai nor Azure OpenAI use customer data for the purpose of retraining their models. Feedback that is submitted through Zensai does not get stored on the Azure OpenAI end for any subsequent analysis. This is a measure taken for the protection and security of your data.


Do AI features fall under the scope of our current Zensai contract?

Currently, all customers have complimentary early access to AI features in Learn365 (LMS365). The future business model will be determined based on the insights and feedback gathered from this experience.

We would appreciate it if you could explore the benefits that the AI-powered features in Learn365 (LMS365) could bring to your organization, and share your thoughts and suggestions with us. We also encourage you to invite others in your organization to give it a try.


Are there privacy and security implications that are outside the scope of our current Zensai contract?

The only variation in your current Zensai contract is that the Azure regions where the AI model processes data don't directly correspond to the Azure regions where Zensai services are installed. For more information, see this section.


What restrictions are there on how I can use the AI-powered services?

Zensai doesn't impose any restrictions on the use of the AI-powered services in terms of usage blocks.

However, there are certain technical restrictions, such as the maximum number of characters that can be used to generate content, the maximum video files, and the number of pages in an uploaded PDF file.

During the preview period, Zensai reserves the right to discontinue this service for any reason, regardless of whether it's customer related.


What are the current AI capabilities in Learn365 (LMS365)?

For information about the AI-powered features currently available in Learn365 (LMS365) and how they can help your organization to efficiently and effectively create content and find training, see this article in the Zensai Help Center.


Feedback and questions

If you have any questions or comments about using the AI-powered Zensai services, or have questions about compliance or privacy, contact us at dataprotection@zensai.com.

If you have suggestions, proposals, or input on how we can enhance the AI-driven Zensai services, we invite you to contact your Customer Success Manager or consultant, join our Customer Community, or participate in NPS surveys.


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