Building AI responsibly
At Zensai, we believe artificial intelligence should help people learn, grow, and perform better while remaining secure, transparent, and under human control.
We're committed to developing and using AI responsibly, protecting customer data, and ensuring that AI-powered capabilities align with our security, privacy, compliance, and ethical standards.
Our AI services are designed to support customers through trusted Microsoft technologies, strong governance, and a Responsible AI framework that prioritizes accountability, transparency, privacy, security, and human oversight.
AI governance program
Zensai has established an AI Management System based on recognized international standards (ISO 42001) and responsible AI principles to ensure AI is developed and operated securely, transparently, and responsibly.
Our AI commitments
Protecting customer data
Protecting customer data remains our highest priority.
AI-powered capabilities within Zensai operate within the same security, privacy, and compliance framework that governs our products and services. We use Microsoft Azure OpenAI Service and apply safeguards designed to protect customer data, privacy, and confidentiality. Zensai doesn't use customer content to train AI models.
AI with human oversight
Our AI capabilities are designed to assist people, not replace them.
Users remain in control of decisions and actions. AI-generated suggestions, recommendations, and content should be reviewed by users before use, and many AI-assisted actions require explicit user acceptance.
Responsible AI governance
AI governance is integrated into our broader management system and security program.
We've established policies, responsibilities, risk management processes, and governance mechanisms that guide how AI is developed, deployed, monitored, and improved across our organization.
Security by design
We apply security controls throughout the AI lifecycle.
In addition to traditional information security controls, we consider AI-specific risks such as misuse, adversarial prompts, model compromise, and data protection concerns. We work to ensure that AI services remain secure, reliable, and resilient.
Transparency and accountability
We believe customers should understand how AI is used within our products.
We strive to provide clear information about our AI capabilities, the technologies we use, what data is processed, and the controls that customers have available. Accountability for AI systems remains assigned to identifiable roles and functions within Zensai.
Explore Our AI Trust Center resources
Responsible AI principles
Learn about the principles that guide how we develop, deploy, and govern AI.
AI governance and oversight
Understand how Zensai manages AI responsibilities, risk management, and oversight.
AI privacy and data protection
Learn how personal data is processed, protected, and managed within AI-enabled services.
AI security
Explore our approach to securing AI systems and protecting customer data.
AI technology and architecture
Learn about the technologies that power AI capabilities across Zensai products.
AI data usage and model training
Understand how data is processed, retained, and protected and whether data is used to train models.
Transparency and human control
See how users remain in control of AI-assisted actions and outputs.
AI compliance and certifications
AI features by product
Explore AI capabilities available across Learn365, Perform365, and Engage365.
Frequently asked questions
Find answers to common questions about AI, privacy, security, governance, and compliance.
Our approach continues to evolve
Artificial intelligence is a rapidly evolving technology and regulatory landscape. We continuously review our governance practices, security controls, and product capabilities to support responsible innovation and maintain customer trust.
If you have questions about AI, privacy, security, governance, compliance, or data protection, contact the Zensai Product Support team. Our team will be happy to help answer your questions and provide additional information about our AI-enabled services.