In this article, we explain how users remain in control of AI-assisted actions and outputs.
Keeping people in control
At Zensai, we believe AI should assist people, not replace them.
Our AI-enabled capabilities are designed to support users by providing suggestions, recommendations, summaries, insights, and content generation assistance. While AI can help improve productivity and decision-making, people remain responsible for reviewing outputs, exercising judgement, and determining how information is used.
Human oversight remains a fundamental principle of our Responsible AI approach.
Transparency by design
We believe customers should understand when AI is being used and how it supports their experience.
We strive to provide clear information about:
- Which features use AI.
- The purpose of AI-assisted functionality.
- The technologies that power AI-enabled services.
- The types of data that may be processed.
- The safeguards and controls that are in place.
Transparency helps users make informed decisions and build confidence in AI-assisted services.
Human review and decision making
AI-generated outputs are intended to support human decision-making, not replace it.
Depending on the feature being used, users may receive AI-generated suggestions, content, summaries, recommendations, or insights. Users should review these outputs and apply their own judgement before taking action or relying on AI-generated information.
Responsibility for decisions and outcomes remains with the user or organization using the service.
User choice and control
Customers decide how AI-enabled functionality is used within their environment.
Depending on the product and feature, administrators may choose whether AI capabilities are enabled and control who can access them. Users remain in control of their interactions with AI-powered services and can determine when and how AI-generated outputs are applied.
Understanding AI limitations
Like all AI technologies, generative AI may occasionally produce outputs that are incomplete, inaccurate, or inappropriate for a particular context.
For this reason, AI-generated content should be reviewed before use. Human oversight helps ensure that outputs are appropriate, accurate, and aligned with the intended purpose. This helps maintain accountability and supports the responsible use of AI-enabled services.
Our commitment
We're committed to developing AI-enabled services that are transparent, understandable, and designed with appropriate human oversight.
By combining transparency, user control, and responsible governance, we aim to help customers use AI confidently while maintaining control over decisions, actions, and outcomes.